Customer Experience Analyst (m/f/d)
Responsibilities
- Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in car systems, surveys, social media) to identify patterns, themes, and critical issues
- Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
- Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
- Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
- Assist in the development and continual improvement of quality processes, feedback loops, and knowledge-sharing within the team
- Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly
Profile
- Bachelor’s or Master’s degree
- Experience in data analysis or customer feedback analysis
- Hands on experience with Microsoft Power BI
- Familiarity with reporting and analytics tools such as Excel, CRM, or ticketing systems such as JIRA or Salesforce
- Experience with survey and feedback platforms
- Structured, solution-oriented mindset
- Strong communication skills in English
Benefits
- Fast and transparent application process
- Interviews directly with the department you will be working with
- Individual all-round support during your assignment with our customer
- Free access to the learning platform GoodHabitz with over 100 courses
- Flexible working time account and 30 days of paid leave
About Hays
Discover the modern way of recruiting in the sales and marketing field. With us you receive the perfect support for ensuring your professional success – together with consultants specialised in your industry. Our experience and know-how allow us to assist you individually in planning your next career steps, from choosing the right position to your first day on the job and beyond. Register with us and reap the benefits of interesting job offers that match your skills and experience – all completely free of charge.
hays-job-details-equality-information
Staffing process for a permanent or temporary position
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
- 1
- 2
- 3
- 4
1. Analysis of qualifications
We will review your application documents and carry out a detailed analysis of your professional qualification.
Contact at Hays
+49 231 96325 252 hays-contact-inclusion-information© Copyright Hays plc, . Le mot HAYS, les symboles H, les slogans «Hays Working for your tomorrow» et «Powering the world of work» ainsi que les logos et illustrations associés sont des marques déposées de Hays PLC. Les symboles H sont des créations originales protégées dans de nombreux pays. Tous droits réservés.