Customer Experience Analyst (m/f/d)
Responsibilities
- Collect, consolidate, and analyze customer feedback from multiple channels (e.g., mobile app, in car systems, surveys, social media) to identify patterns, themes, and critical issues
- Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
- Support the planning, execution, and documentation of functional acceptance tests for new features and software updates
- Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
- Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
- Assist in the development and continual improvement of quality processes, feedback loops, and knowledge-sharing within the team
- Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly
Profile
- Bachelor’s or Master’s degree
- Experience in data analysis, quality assurance, testing, or customer feedback analysis
- Familiarity with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA or Salesforce)
- Experience with survey and feedback platforms (e.g. Qualtrics, Medallia)
- Structured, solution-oriented mindset and strong communication skills in English
- High level of initiative, adaptability, attention to detail, and teamwork orientation
Benefits
- 30 days leave per year
- We will create a candidate profile containing your strengths and potential and thus increase your chance of being placed in a position
- We provide security – attractive salary, punctual payment, full social insurance, continued pay in case of sickness and during holidays
- We actively present you to specialist departments and keep you updated on the application process
- You will work in an international environment
About Hays
Our many years of recruitment experience and our expert knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge. Register now and look forward to many interesting and suitable positions and projects.
Staffing process for a permanent or temporary position
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We will review your application documents and carry out a detailed analysis of your professional qualification.
Contact at Hays
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