Product Owner for Customer Relationship Research & Measurement (m/f/d)
Responsibilities
- Own the Global Customer Experience Pulse Program: Manage the ongoing delivery, optimization, and continuous improvement of our standardized global CX
- Relationship Research survey and Global Benchmarking Study, ensuring consistency and relevance across markets and affiliates
- Embed Customer Insights into Daily Operations: Drive the dissemination and adoption of customer insights across the organization through multiple channels (email, Salesforce, dashboards, etc.), with particular focus on customer-facing teams and sales organizations
- Enable Data-Driven Action: Develop and refine frameworks that translate customer insights into operational and strategic actions, ensuring insights reach and are actioned by local affiliates, regional and global leadership
- Support Sales & Account Excellence: Position customer research as a critical enabler for understanding key accounts, supporting sales strategy, and strengthening customer relationships; serve as a trusted partner to the sales organization
- Build Strategic Partnerships: Collaborate with senior stakeholders (General Managers, Heads of Sales, Heads of Marketing, Regional and Global Leaders) to embed customer insights into strategic planning and decision-making at all levels
- Deliver Tailored Strategic Insights: Produce high-impact strategic appraisals and assessments customized to stakeholder needs, including deep dives into relationship health, competitive positioning, and performance drivers
- Champion Data-Driven Culture: Model and advocate for insights-led decision-making across the organization, inspiring teams to use customer data strategically
Profile
- Degree in Marketing, Business, Statistics, Data Science, or related field (or equivalent professional experience)
- Professional experience in a global, matrix environment
- Demonstrated experience managing and delivering customer or market research programs or similar insight-driven initiatives
- Language skills: English
- Excellent verbal and written communication skills with the ability to translate complex data into compelling narratives for diverse audiences
- Proven ability to lead and influence cross-functional and matrixed teams toward strategic outcomes
- Strong track record of converting data into actionable insights and strategic recommendations
- Proficiency in statistical analysis, particularly survey design and measurement
- Comfort navigating ambiguity and managing complex stakeholder dynamics
- Ability to engage confidently with senior stakeholders to drive alignment and results
- Comprehensive understanding of sales processes and how customer feedback strengthens relationships
Benefits
- World renowned medical devices company
About Hays
Our many years of recruitment experience and specialist knowledge of the recruitment market make us a strong partner to have by your side. We maintain intensive relationships with customers across all industries and so can provide specialists with exciting projects and attractive job opportunities. Whether it's working within an international group or with a regional market leader: we look at your interests and experience to locate just the job to suit you. With us, you will find the right working environment – completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
Staffing process for freelance specialists
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We carry out a detailed analysis of your technical qualifications on the basis of your CV, your application documents and your profile.
Contact at Hays
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