Your Managed Service Provider (MSP) for external staff
By simplifying the administration of your external workforce, you increase flexibility and reduce costs. At the same time, you gain greater transparency and control.
With our managed service programme for recruitment, you benefit from considerable administrative relief. We act as an extension of your purchasing and HR departments, allowing you to concentrate on your core business.
Our tailor-made solutions optimise your processes, guarantee constant staff availability, and ensure compliance and digitalisation in your company. Whether it's a service contract, temporary employment or a contract for work and services - we offer you optimum service and provide you with comprehensive advice on optimising and digitalising your external HR management
This is how our solutions optimise
the search for and the management of your external workforce
As a Managed Service Provider (MSP), we implement efficiency-enhancing processes on your behalf and relieve you of all administrative effort involved in managing your external workforce. We act as a neutral hub between your procurement department, hiring managers, and suppliers. Our experience and proprietary technology enable us to ensure both quality and cost savings.
With the Hays Managed Services Program, employers benefit from an effective solution for managing their external workforce. Partnering with an MSP provider offers numerous advantages, including:
Clear overview of your external workforce
Staff availability
at any time
supplier managemen
How an MSP
works
Within an organisation, the MSP operates as an integral part of the HR or procurement function, covering all aspects related to the use of external workers – from recruitment through onboarding to payment.
By providing a Vendor Management System (VMS), the MSP ensures full transparency for the client organisation regarding all external personnel. In addition, the MSP ensures compliance with all labour laws and regulatory requirements through a carefully designed and consistent process.
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A wide range of clients rely on our Outsourced Services
– here are just a few of them
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MSP funding models compared: Supplier-funded vs. client-funded
Under the supplier-funded model, the MSP provider retains a percentage of the amounts invoiced by suppliers to cover the programme costs. This means there are no direct costs for the client. However, in markets with low mark-ups, some suppliers may be unwilling to participate in such a programme or may reserve their top talent for other clients.
In contrast, under the client-funded model, the employer pays a fee to the MSP provider. Depending on the agreement, this fee may be fixed or variable.
While the client-funded model may initially appear more costly, it can potentially lead to stronger collaboration with all suppliers and their external workforce.
Our service portfolio
with which you can manage your external specialists
For the search and management of your external specialists, we offer you two different processes that take over different steps of your recruitment. We are at your side exactly when you need us - no more and no less. Our external personnel portfolio is divided into the areas of Managed Service Provider (MSP) and Contractor Management Outsourcing (CMO).
We work with you openly and transparently to determine which services suit your needs best.
Strategic Needs Analysis & Planning
For companies that regularly engage a large number of temporary workers, it can be challenging to structure processes in a transparent and compliant way. You may need to coordinate multiple staffing suppliers, monitor services delivered by vendors and talent, and manage all aspects of workforce administration.
Compliance with legal requirements can also be a source of risk. In particular, invoicing and financial administration can become highly time-consuming when dealing with numerous suppliers and external workers.
A Managed Service Provider implements time-saving, efficiency-enhancing processes on your behalf and takes over the entire administrative burden related to your temporary workforce.
That’s why every collaboration with Hays Workforce Management begins with a strategic needs analysis and a detailed planning phase. Together, we define the approach that best fits your organisation.
The Five Key Process Steps of an MSP – Explained
Contractor Management Outsourcing (CMO)
Do you need a transparent supplier structure that ensures compliance with regulatory requirements while supporting your department in the operational management of external personnel?
No problem – benefit from our Contractor Management Outsourcing Program, where we provide you with an experienced operational team that handles everything from supplier contract management to invoicing.
Hays has received multiple awards from EVEREST GROUP!
Hays is "Leader" for Recruitment Process Outsourcing (RPO), Contigent Workforce Management (CWM) / Managed Service Provider (MSP) and "Major Contender" for Vendor Management Systeme (VMS), as well as statement of work (SOW).
The Everest Group PEAK Matrix is produced annually and assesses the relative market success and overall performance of service providers. All companies are evaluated based on their market impact, value delivered, scope of services offered, vision, performance, innovation and investment, and track record.
Hays was benchmarked against 26 other companies in the EMEA region in RPO and was ranked as a "Leader" and "Star Performer".
Hays' strengths in RPO are primarily the expansion of its talent advisory service, its value-added solutions offering such as "Equity and Inclusion" and its well-distributed presence in the regions.
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FAQ – Frequently asked questions about Hays Workforce Management
The more external specialists a company employs, the more complicated it becomes to maintain an overview and, above all, not to lose sight of the costs. For many companies, managing the use of external staff and suppliers represents a major organisational effort.
VMS is the abbreviation for Vendor Management System. It enables companies (together with the MSP team) to manage all external resources and specialists. From the invitation to tender commissioning and time recording, all information about the external specialists used is recorded in the system.
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