Global Customer KPI Analyst (m/f/d)
Project information
- As a modern company, our client manages to constantly develop further and break new ground.
Responsibilities
- Champion customer-focused insights to drive action and support the organization through training and guidance
- Lead the automation and AI-driven transformation of KPI reporting and insights, designing requirements and outputs in line with business needs
- Manage all aspects of Customer KPI data: collection, maintenance, forecasting, and automated reporting for business reviews, action planning, target setting, HR, Finance, Investor Relations, and ad hoc requests
- Translate analytic insights into actionable business recommendations
- Ensure seamless and accurate automated data delivery between internal platforms
- Conduct forecasting, scenario planning, and modelling to anticipate changes and support business decisions
- Integrate customer KPIs with financial data, using advanced analytics and AI tools to strengthen business relevance
- Maintain a systematic, accessible KPI database for stakeholders
- Develop and maintain an annual calendar of Customer KPI reporting reflecting business processes, key decision points and business investment impacting KPI performance
- Stay current with best practices in customer metrics, automation, AI, and analytics
Profile
- Passion for data analysis, automation, and actionable insights tailored to stakeholder requirements
- Solid experience in analytics, translating numbers into business impact, with proven experience in managing client KPIs
- Hands-on experience implementing AI-driven automated processes and reporting solutions
- Advanced skills in data tools (Excel, SPSS, or equivalent) and statistical analysis (e.g., modeling, correlation)
- Strong attention to detail and focus on accuracy avoiding errors
- Experience working in global, cross-cultural environments
- Demonstrated ability to link customer and financial data for business impact
- Excellent analytical, communication, and stakeholder management skills
- Bachelor’s or master’s degree (e.g., in business studies/administration, research, data science, psychology, behaviour science, customer or change management)
- Fluent in English
Benefits
- A highly motivated team and an open way of communication
About Hays
IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.
Staffing process for freelance specialists
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We carry out a detailed analysis of your technical qualifications on the basis of your CV, your application documents and your profile.
Contact at Hays
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