Your responsibilities
- Act as initial and primary scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners
- Monitor collection, delivery, transportation, and manufacturing activities
- Interact with internal and external stakeholders over the phone and email
- Ensure a positive end-to-end customer experience
- Create and maintain master data in account management system
- Actively participate in tactical and other meetings as assigned
- Facilitate daily operations activities and meetings including shift turnover on rotating basis
- Comply with applicable SOPs, work practices, and other documentation
- Establish and maintain a trusted relationship with BMS commercial matrix team, clinical partners, and treatment sites as assigned
Your profile
- Bachelor’s degree/CFC
- Work experience Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferrably in pharmaceutical environments
- Ability to ensure on-call support is required as assigned
- Fluent reading, speaking, and writing skills required in English and French mandatory, German, Spanish, or Italian a strong advantage
- Knowledge of SalesForce or other CRM
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
- Self-motivated, professional and team player
Your benefits
- A highly motivated team and an open way of communication
- A very renowned company
- Continuous support during the assignment
- Support throughout the entire application process
About Hays
Our many years of recruitment experience and specialist knowledge of the recruitment market make us a strong partner to have by your side. We maintain intensive relationships with customers across all industries and so can provide specialists with exciting projects and attractive job opportunities. Whether it's working within an international group or with a regional market leader: we look at your interests and experience to locate just the job to suit you. With us, you will find the right working environment – completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
Staffing process for freelance specialists
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We carry out a detailed analysis of your technical qualifications on the basis of your CV, your application documents and your profile.
Your contact at Hays
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