Your responsibilities
- First and second level support for the ERP-system
- Investigate bugs and malfunctioning of the software
- Follow-up of tickets created by users for the production management module in specific and if possible, the inventory modules in Oracle E-Business
- Understand the German users needs, correlate these needs with the standard capabilities of Oracle
- Work with the Level 3 support team in Geneva to propose solutions and improvements for business évolutions
- Write specifications in case of development, reports or functionalities that are not covered by the standard
- Follow up on requests with developers regarding testing and installation in production
- Participate in the quarterly non-regression tests related to the security and functional up-patching of the modules
- Support data-cleaning and mass change of data of the technical data (Bills of material,routings, item parameters, planning data, etc.)
- Project related :Participate and eventually lead permanent improvement efforts
Your profile
- University degree in business or IT, or equivalent experience
- Language skills in German, French and English
- Good knowledge of the production module of an ERP application such as Oracle eBS, SAP, Dynamics or similar, used to work with an IT-SM tool
- Knowledge of the basics of the production management
- Demonstrated ability to be collaborative and act as the functional sparring partner for the business users and the technical developers
- Ability to communicate clearly and effectively both verbally and in writing
- Likes to combine project work with support tasks; Highly professional with a strong customer service orientation, commitment to meeting deadlines and ability to multitask in a fast paced and dynamic environment
- Knowledge of SQL advantageous
Your benefits
- A very renowned company
About Hays
Our many years of recruitment experience and specialist knowledge of the recruitment market make us a strong partner to have by your side. We maintain intensive relationships with customers across all industries and so can provide specialists with exciting projects and attractive job opportunities. Whether it's working within an international group or with a regional market leader: we look at your interests and experience to locate just the job to suit you. With us, you will find the right working environment – completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
Staffing process for a permanent or temporary position
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
- 1
- 2
- 3
- 4
1. Analysis of qualifications
We will review your application documents and carry out a detailed analysis of your professional qualification.
Your contact at Hays
© Copyright Hays plc, . Das Wort HAYS, die H-Symbole, „Hays Working for your tomorrow" und „Powering the world of work" sowie damit verbundene Logos und Illustrationen sind eingetragene Markenzeichen der Hays PLC. Die H-Symbole sind Originaldesigns, die in vielen Ländern geschützt sind. Alle Rechte vorbehalten.